Tenant Best Practices

maintenanceEmergency Requests – Call our office at 813-995-7670.  If it is after hours call the emergency number 941-840-1252. If you do not receive a call back within 30 minutes, please call again and speak your phone number very slowly and clearly. If you do not receive a call back within an hour, your request likely is not an emergency as defined below and you will be called back the next business day.
Normal non-emergency requests – fill out the maintenance request form in your online tenant portal or leave a message at 813-995-7670. Non-emergency repairs are scheduled and completed typically between 1 and 5 business days after the day you call. Please do not leave multiple messages. You will receive an email on your maintenance request within one business day.

Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.

Following are some basic guidelines as to what constitutes a maintenance emergency.

Fire: Call the Fire Department immediately.
A/C Repair: By Florida Law, A/C repair is not considered an emergency. Also keep in mind it is very dangerous to try and fix an AC at night or in the rain due to the possibility of getting electrocuted. We do understand this can be extremely uncomfortable and we will schedule the repair on the day you call or the following day. Just like if you owned your own house, when it is hot there are a lot of AC’s out there breaking. You might have to wait for the AC tech to get to you after he finished 6 or 7 previous appointments.
Heater Repair: If outside temperature is falling below 40 degrees.
Pipe Broken: Turn off water valve to pipe or exterior water main until contractor arrives. We will respond very quickly to this.
Broken Doorknob, Lock or Window: Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.
No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.
These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office and ask for maintenance. If after hours, our 24-hour answering service will answer your call. This will be a live person.

Non-emergency, routine maintenance

The following are not emergencies:

No Hot Water, Clogged Toilet or Drain,
refrigerator out, locking yourself out of the house, oven not working and pest control. Small Leak in Toilet or Shower, Burner out in Stove,
Broken Appliances
Small water leaks that do not gush water all over the floor

Please login to your tenant portal to submit a maintenance request.